Bully for You: Aggressive Unmanageables

Bullying can destroy the fabric of your organization

In a recent Harvard Business Review article, turnaround strategist Baron Christopher Hanson defined workplace bullies as “individuals or groups who use aggressive or unreasonable tactics against co-workers or subordinates persistently.”

Hanson is quick to point out that “bullying is not conflict, a personality clash, or being chewed out by a boss. It’s not getting handed work you don’t want to do… ”

“But,” he adds, “whether it’s an entrenched dinosaur or extreme ladder-climber, anyone who manipulates selfish outcomes or seeks unfair advantage must be confronted expediently”

Face the Problem — Fast!

“When C-suites overlook blatant bullying, work is sabotaged, progress is blocked, and company value may be lost or stolen,” Hanson notes.

That’s a perfect description of how an unchecked UE (unmanageable employee) can undermine your organization.  Don’t let any more time pass before you take action against this threat.

As always, the first step is to decide what outcome you want to create.  Is this UE worth salvaging; or is it better to let them go?  Use these 10 Communications Questions and The “What’s It Worth?” Worksheet in our book, to organize your thinking and evaluate your options.

What is it worth to resolve a bullying problem (one way or another) before it takes down your team? Potentially, everything!

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To Be Heard, Be Unmanageable?

go ahead, flaunt your unmanageability!

The Atlantic’s article on The 14 Biggest Ideas of the Year cites “The Maniac Will Be Televised” as Idea #13.

Their point is that only loud mouths like Charlie Sheen and Donald Trump get heard nowadays, and that the old standard for engaging an audience (being respectful and offering them value) is dead.

Anne and I disagree!  If your goal is to be nationally known as a loose cannon, by all means, fault your lack of self-control, lack of thoughtfulness, and general unmanageability.

If your goal is to run (or enjoy being in) a happy workplace, try the 5C method that’s the basis for our book!

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News of the World Illustrates “Canary Concept”

if he keels over, it's time to get out!

To see how out-of-control employees function as “canaries in the coal mine,” you don’t have to look further than Britain’s now-defunct News of the World.  This chart, published by the New York Times, shows a web of interlocking executive dysfunction that brought down a thriving, 168-year-old institution.

In Managing the Unmanageable, we explain how a UE (unmanageable employee) can sometimes be reacting to toxic elements in an organization’s culture — just as canaries did in the old coal mining days.  (Miners took caged birds below ground with them; if the bird keeled, over you could be pretty sure there wasn’t enough oxygen to sustain life and it was time to get out.)

Ironically, Rupert Murdoch might have been better off if one of his News of the World employees had keeled over into unmanageability.  Maybe then he would have pumped some fresh air (and values) into his paper before it keeled over and died.

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If Your Talent Leaves…

Previously, we wrote about how to retain your top young talent.  The reality is that employees will sometimes leave no matter what, and unfortunately the best people are hard to retain.

However, it is absolutely worth staying in touch!  If you manage the relationships with your past employees effectively, they are likely to become your best advocates, or perhaps even your clients or business partners.

Consider forming a company “alumni” group.  Consider these alumni your company’s ambassadors.  Keep the group informed of company progress, send them openings, and assure them they are always welcome to reapply.

Past employees who return are likely to be more loyal!

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Keeping Your Gen Y Talent Happy

A survey of more than 2,500 senior human resource executives by Novations Group, a global consulting organization, asked:

“In your experience, how much time do employers have to “prove” to employees in their 20s that the company is the best place for them?”

  • 51% answered between 1-6 months
  • 26% answered “less than a month.”

The survey confirms that Gen Ys  (employees who are under 30) are less willing to stick to a job if they don’t feel it’s the perfect fit for them.

Some Tips for Retaining Gen Y Talent

1) Gen Y are more focused on results – so you should be, too. That means allowing for flexibility related to hours.  Don’t make Gen Y do 9-5; instead ask them to work on deliverables.

2) The same goes for location; allow work from home or coffee shops.

3) Understand the long-term goals of your employees and help them strategize to achieve those goals.  (You can also help employees understand your long term goals by using The Goals Diagnostic Chart from Managing the Unmanageable).

4) Education is important to Gen Y, so support aspirations for higher education and further training.

5) Allow room for creativity. Try Google’s “20% time” approach, where one day a week employees are allowed to work on their own innovative ideas that will benefit the organization.

6) Pay competitively; know what the competition is paying and find alternative packages that stay in the competitive range.

7) Offer paid volunteer days. Giving back to the community is important to people of all generations, and demonstrating that the company or organization supports that value goes a long way.

8 ) Gen Y use technology efficiently, so understand what type of technology will improve their work and help obtain that for them.

The Take-Away?

Gen Y’s can be valued members of your organization — but you’ll have to work to win their loyalty.  Given the energy, creativity, and vision that this new generation brings, you’ll find that the effort is well worth it!

 

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