No manager wants to cope with The Grumbler. These “nattering nabobs of negativity” (a phrase coined by political speechwriter William Safire) bring everyone down. Even when they don’t manage to squelch your team’s every good idea, the steady drip-drip-drip of their complaints can kill an entire team’s enthusiasm.
But don’t worry. You can rehabilitate The Grumbler — with help from The 5Cs!