Step 3: Clarify Goals and Roles

Follow Every Step of The 5Cs for Success

Most people believe that they know what’s expected of them at work.  But problems arise when employees “know” things that aren’t true — and become frustrated that what they “know” should be happening, isn’t.  That’s why, as you and your UE discuss her behavior, you may discover that some of it stems from a misunderstanding of where (and how) she fits into the organization.

Often, this lack of clarity revolves around the UE’s goals (what she is expected to accomplish as an employee), and/or her role (how she is expected to function within the team; what responsibilities are hers, and not hers).  In Managing the Unmanageable, you’ll learn how to clarify an employee’s goals and roles, and discover how this process can strengthen your team — whether people are unmanageable or not!