Wouldn’t it be great if people were as easy to manage as objects?
If your house is cold, you turn the heat up. If your heater is broken, you put on a sweater — and then get the heater fixed or replaced.
But people are almost never that simple. Multi-layered problems aren’t the exception in business; they’re the rule. That’s why managers need a multi-layered process to cope with the complex demands of handling both a UE and their regular jobs!
The process that we recommend (and that you’ll learn about throughout Managing the Unmanageable) has five steps that will take you through observing, evaluating, diagnosing, communicating about, and finally resolving your UE challenges.
This objective and comprehensive framework will guide you from beginning to end — or, from admitting there’s a problem, to deciding how to handle it, to putting your plan into action, to dealing with push-back, and to monitoring success. Its five steps are: